GENERAL TERMS AND CONDITIONS OF AAS APARTMENT SERVICE AG
- Scope of application
These General Terms and Conditions (hereinafter referred to as “GTC”) are an integral part of the rental agreements concluded and their provisions are binding. They govern the relationship between the tenant and AAS Apartment Service AG (hereinafter referred to as “AAS”, “we”, “us” or “our”). Deviations from these GTC only apply if they have been explicitly agreed between the tenant and AAS and are recognized in writing. - Conclusion of contract
2.1 Rental property and use
a. The apartment is provided furnished and with the features described in the advertisement. The apartments shown on our website correspond to the style of the apartment. Deviations from the pictures are possible. The apartments can be viewed prior to booking.
b. Tenants may only use the apartment for residential purposes. The tenant may only sublet the property in whole or in part with the written consent of the landlord. Commercial use is not permitted.
c. The house rules must be observed.
2.2 Rental commitment apartment
a. The rental commitment for an apartment is binding as soon as we receive it in writing through a signed rental agreement, oral commitment or e-mail confirmation.
b. An advance payment of 30 % of the total amount needs to be made within 3 days after signing the agreement. Please note that if the payment deadline is not met, the availability of the apartment can no longer be guaranteed. The apartment may be re-let as long as no deposit has been paid. - 1. Prices and payment
3.1 Payment terms
The rent is owed in advance. The deposit is paid jointly with the first rent. For stays of up to 3 months, VAT is charged on the rent and service. For stays of more than 3 months, VAT is not charged on the rent. The service and final cleaning are always subject to VAT and are charged to the tenant.
3.2 Payment methods
We accept all usual means of payment (Bank transfer, VISA, Mastercard, American Express, Debit card, Cash). - Late rental payment
A reminder fee of CHF 100.00 is charged for late rent payments. - Provision of keys – Moving in
a. The keys will only be handed over after payment of the first rent due and the deposit in accordance with the rental agreement.
b. The keys are handed over personally in our office or are provided in the relevant key safe of the property as far as the first rent and the deposit have been paid.
c. Check-in is possible from 3:00 p.m. - Obligation to report
The tenant must report any defects in the apartment and its furnishings immediately (within 3 days at the latest) after moving in. The tenant is liable for any damage that is not reported. - Duty to register
The tenant shall register with the competent registration office within 8 days. - 1. Cleaning
a. Weekly cleaning
The apartments will be cleaned once a week. The bed linen and bathroom towels will be changed once a week. The tenant agrees that employees of AAS Service Apartment AG may enter the apartment without prior notice, while respecting privacy. We ask the tenant to leave the apartment in a tidied state and to remove all dishes from the kitchen (dishes in the dishwasher), so that the cleaning personnel can guarantee perfect and efficient cleaning.
b. Final cleaning
After the tenant has moved out, a final cleaning will be carried out that is due for payment jointly with the first rent. If this exceeds the normal degree and/or if excessive waste or personal items must be removed, we will charge this additionally. Any damage will be noted during the final cleaning and deducted from the deposit. Falls diese den üblichen Rahmen übersteigt und /oder übermässig Abfall oder persönliche Mietgegenstände entsorgt werden, müssen wir die Mehrkosten zusätzlich in Rechnung stellen. Any damage will be recorded during the final cleaning and charged against the deposit. - Apartment access
AAS Apartment Service AG always endeavors to inform the tenant in good time before an imminent access, if possible. However, the tenant agrees that employees of AAS Apartment Service AG may enter the apartment without prior notice, in particular for repairs, maintenance work or technical inspections, while respecting the tenant’s privacy. In the case of terminated apartments, viewing appointments with potential new tenants can also be carried out without prior notice. - No smoking
All our apartments are non-smoking apartments. Smoking in the apartment is not permitted. We ask you to take this into account with regard to the next tenant. Any damage and necessary measures caused by smoking will be charged to the tenant.
- Cancellation of contract
a. Cancellation up to 30 days before the start of the rental period is free of charge.
b. Cancellation less than 30 days and up to 15 days before the start of the rental period results in an administration fee of 10% of the monthly rent . The minimum fee is CHF 200.
c. In the event of termination less than 15 days before the start of the rental period, the full contractual rent is owed, up to a maximum of 1 month’s rent.
However, if the customer provides an adequate new tenant, an administration fee of 10% of the monthly rent is payable, with a minimum of CHF 200.
d. If the tenant moves out before the contract expires, the rent is still owed until the end of the contract, unless the tenant provides an adequate new tenant.
e. Non-paying tenants, or tenants who are in arrears with the rent payment, can be evicted immediately and the apartment can be re-let.
f. Any contractual benefits that have been granted due to the agreed longer contract term can be subsequently reversed and offset in the event of premature termination of the contract. - Late rental start
In the event of late arrival/rental start, the accommodation costs are calculated from the contractually agreed start of the rental period - Renewal of tenancy
a. A new tenancy can be concluded if notification is given in good time and depending on availability. If the tenant wishes a new tenancy, he must notify us 30 days before the end of the current tenancy. If the deadline is not met, no guarantee can be given that the apartment will still be available after the contract expires.
b. Due to the additional administrative work involved, the daily rental price agreed in the rental agreement, which is higher than the monthly rental price, will be charged if the rental period is renewed on a daily or weekly basis.
c. If the rental agreement is renewed on a monthly basis for less than 6 months, the regular monthly price applies without any discounts granted.
d. When a rental agreement is concluded, the rent must be paid in advance without a request for payment at the latest 3 days before the start of the booking. If this amount is not received, the previously agreed booking period shall end. We reserve the right to adjust the rental price in the event of a contract renewal. - Contract amendments
If, at the tenant’s request, amendments are subsequently made to the contract that require the rental agreement to be reissued, an administration fee of CHF 150 will be charged. - Moving out – return of keys
a. Upon termination of the rental agreement, the tenant must vacate the apartment without reminder and return the keys. The keys must be returned no later than 10:00 a.m., either to the office or to the designated key safe. The tenant has to contact the office one week prior to the moving out date in order to schedule the return of the keys.
b. If the keys are not returned in due time, we reserve the right to issue an invoice for late return to the tenant, usually in the amount of one daily rate of the rent. If the keys are not returned and the tenant fails to vacate the apartment on time, AAS is entitled to clear the apartment. For the security of the new tenant, the tenant will be charged the amount of CHF 800 for the replacement of the cylinder. - Loss of key
If the key is lost, the cylinder will be replaced for security reasons. The tenant will be charged CHF 800 for this. - Deposit payout
The deposit will be refunded to your original means of payment within 4 weeks of the end of the tenancy and after receipt of the deposit refund form. All outstanding items and any damage caused by the tenant will be offset against the deposit. - Parking space rental
The rental of parking spaces is not part of this agreement. Any related claims and conditions shall be governed by a separate rental agreement between the parties. - Basement/storage rooms
Basement and storage rooms may be rented additionally upon request and subject to availability, for an additional fee. - Internet use
Each apartment has free WiFi. The tenant is prohibited from making changes of any kind to the installations and configuration. In the event of non-compliance, the tenant will be held liable for the costs of any necessary reinstallation or troubleshooting. No liability can be accepted for damage caused by spam, viruses or spy software resulting from the use of the AAS network. We are committed to a constantly functioning Internet connection, but cannot guarantee this and reject any liability in this respect. - Use of the fitness equipment
Each tenant is responsible for the use of the fitness equipment. We ask you to use them correctly and in particular to report any damage to the equipment immediately. We disclaim any liability for the use of the fitness equipment. - Allergies
AAS Apartment Service AG uses industry-standard products for cleaning, laundry and maintenance. The tenant is responsible for informing AAS Apartment Service AG in advance of any allergies or intolerances to cleaning, laundry or care products or other products used in the apartment. Liability for allergic reactions or health complaints resulting from contact with these or similar substances is expressly excluded. - Pets
a. Pets are only permitted with the prior consent of AAS. Additional costs may be incurred for keeping pets. The tenant is fully liable for any damage caused by the pet.
b. Any breach of this provision constitutes a good reason for immediate termination of the rental agreement by AAS. In this case, the tenant owes the entire contractual rent; however, the maximum is 1 monthly rent. If the tenant provides for an adequate new tenant, an administrative fee of 10 % of the monthly rent, which amounts to at least CHF 200, becomes due. - Emergency
An emergency telephone number is available to the tenant. Self-inflicted emergencies such as loss of keys and emergencies that could have been dealt with during normal opening hours will be charged at an hourly rate of CHF 150 plus a flat rate for travel. The security key service is charged additionally (costs depend on the time required). - Liability
a. The tenant undertakes to treat the apartment, inventory, and building with care. Damage that is not attributable to normal wear and tear, as well as missing inventory, will be charged to the tenant and deducted from the deposit (see clause 17). If failure to observe the duty of care requires renovation of the apartment, the tenant shall be liable for the resulting loss of income.
b. AAS accepts no liability for the loss or damage of valuables kept in the apartment.
c. The tenant is responsible for obtaining their own theft and liability insurance. We do not accept any liability. - Apartment use
The apartments are to be used exclusively for residential purposes. Subletting or commercial use is not permitted. We reserve the right to terminate the tenancy with immediate effect if the apartment is used in breach of the law or the contract. The tenant is liable for the outstanding rent in accordance with Clause 11. - House rules
The general house rules as posted in the stairwell of the respective property must be observed.
Bicycles may not be parked in the apartment, on the balcony or in the stairwell. - Applicable law and place of jurisdiction
Swiss law applies to this agreement. The parties acknowledge the courts of law at the registered office of AAS as place of jurisdiction for disputes arising from this agreement. - Data protection
Personal data is collected from all guests in connection with their stay at AAS Apartment Service AG. We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP), the Ordinance to the Federal Act on Data Protection (DPO), and, where applicable, the EU General Data Protection Regulation (GDPR). For further information, please refer to the privacy policy on our website.
Last update December 2025/AAS